As underscored by the recent report published by OECD, ITU and UNDESA on Mobile Technologies for responsive Government and Connected Societies, “M-Government – the adoption of mobile technologies to support and enhance government performance and foster a more connected society – can help improve government performance and strengthen public good governance provided that the emphasis is not placed on the “m”. Focus should be indeed on the needs of the public sector and of the end-users, be these citizens or businesses, to ensure that technology is exploited to reorganize the way civil servants work and to meet the needs of citizens through improved service delivery”.

 

M-Government is not intended to eliminate existing on-line and off-line modalities of service delivery, but it affords powerful and transformational capacity to the public sector not only by increasing access to existing services, but also by enabling the design and delivery of new services (e.g. through new levels of civic engagement in policy development and democratic decision-making). Hence, it supports those governments that recognise that they have reached ‘the limits’ with their current approaches to service delivery. Examples include considerable advancements in education and innovative health services. By empowering citizens, m-government is improving the quality of life of many individuals who were previously digitally excluded. Specifically, mobile technologies enable convenient access to public information and services. [Read more]

 

 

Please click on the pictures below  to learn more about e/M-Government 

 

 

 

cf.Tool III.2.1.7: Connected Governance related to M-Government