Since people’s actions and their behavior originate from their values and beliefs, it is important in each situation to assess the prevailing value systems as they greatly influence the reconstruction of publicadministration. People’s values will also be channeled into the vision of the country’s future. Generally speaking, people hold certain beliefs about public administration, based on their feelings and past experience, which need
to be voiced, and understood. Citizens very often have their own expectations and views about public administration. A thorough assessment of people’s views about public administration is crucial from both perspectives, negative and positive. [Read more]
Five tools are available. Please use the arrows or click on each of them to enlarge and learn more
III. How to Develop a Framework for the Diagnostic Analysis of the Situation?
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3.5 Understanding people's beliefs and values as they relate to Public Administration and service delivery
YOU ARE HERE: PLANE 1: ANALYZING THE SITUATION TO UNDERSTAND THE CONTEXT AFTER CONFLICT
 Influence of Beliefs & ValuesThis tool shows the importance of beliefs and values in shaping individuals’ actions, decisions, behaviours, relations, and their perceptions of reality and even their awareness to local national & global environment. |  Tool 1.3.5.2This tool is a form which can be used to assess beliefs and values of people to uncover the population’s perception of the former and current administration; what is wrong and what is right and how to build from it, and how the population expects the identified challenges to be addressed [master document]. |
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 Tool 1.3.5.3This tool shows the different levels that need to be considered in reconstructing public administration systems and capacities, and their inter-connectedness. Internal and external individual aspects are strongly inter-related as much as the internal and visible collective aspects are also inter-linked, whatever the situation [master document]. |  Conducting Values Workshops |
 Kosovo Situation AnalysisValues, Ethics, Attitudes, Morale & Motivation |